Terms Of Use: Ensuring a Safe and Transparent Experience with Thermodyne Systems

Thermodyne Systems Warranty™ Program

We’re committed to more than just great products – we’re dedicated to ensuring your satisfaction with our warranty processing service on behalf of the manufacturer! Hassle-free Warranty™ and Store Warranty™ apply to both our B2B clients and their end customers. Please be aware some products are neither covered by our Hassle-free Warranty™ nor Store Warranty™ processing services depending on the Manufacturer’s support. In those cases, we will refer the customer to the Manufacturer. In order to know the warranty details of any product, make sure to check the Resources tab.

Shipping

For all orders of $350 or more, Thermodynesystems offers Free Shipping and a Free Signature Option (if selected and within Canada). For orders under $350, a flat $25 shipping fee will apply, with the same signature option included. Rush orders are available upon request (additional fees may apply).

Hassle-free Warranty™ Program

Thermodynesystems will cover all Brands under the Hassle-free Warranty™ Program for the Full Manufacturer’s Warranty Period.

Hassle-Free Warranty™ simplifies the warranty process for most claims:

  • No need to return your device – just submit a video showing the defect.
  • If video proof is not an option, or the defect cannot be clearly shown via video, we may require the product to be sent back to our warehouse for evaluation.
  • Once we receive your device, please allow up to 15 business days for processing and resolution.
  • Shipping costs are not covered, and we do not accept C.O.D. packages or cover customs fees.

Store Warranty™ Program

Store Warranty™ is offered for certain brands within the warranty period specified on the product pages. Due to limitations set by the manufacturer, the warranty process is slightly more elaborate and, in some cases, more costly due to shipping:

  • We will ask you to return the product for testing if a defect is identified.
  • Customers are responsible for covering the shipping costs when returning devices to us.
  • After we receive the device, please allow up to 15 business days for us to process the claim and provide a resolution.
  • Shipping costs are not covered, and we do not accept C.O.D. packages or cover customs fees.

Manufacturer Warranty

The Manufacturer's Warranty ensures that your product meets specific quality and performance standards within a defined period, as outlined in the manufacturer’s warranty guidelines, often detailed in the product manual. Please contact the manufacturer directly for brands not covered by our warranty processing service. Alternatively, we’re happy to assist you with guidance on how to reach out to them for support. Please visit the individual product pages for the warranty duration of each product. For detailed warranty guidelines, please refer to the instruction manual that is included on your device.

30 Day Risk-free Trial Program

The 30-day Trial Program Is a Fantastic Way to Expand Your Product Portfolio, Test out New Products, and Gather Customer Insight, All Risk-free. New Products Purchased with Us Automatically Fall under This Program, Which Allows for the Substitution of Stale Inventory (Products Purchased That Do Not Move In-store) for Other Products of Your Choice, Within 30 Days. Additional Rules Apply; Please Contact an Account Representative for More Information.

Payment Methods

E-mail Money Transfer, Direct Deposit, Cash, Cash on Delivery (Canada Wide Only), and All Major Credit Cards.

*credit Card Fee Applies

Damages & Shortages

To ensure efficient processing of damages and shortages, please follow these steps:

  1. Report all damages and shortages within 24 hours of delivery.
  2. Inspect all deliveries for tampering, re-taping, or damage. Notify the driver to file a claim with the carrier, notify Thermodyne Systems within 24 hours, and provide digital pictures of damaged items.
  3. Keep all original boxes and packaging for carrier inspection and to File a Claim. You Must Follow Proper Procedures. We Also Require Digital Pictures of Any Broken or Damaged Items to Be Considered for Replacement.

All merchandise is assessed for quality before shipping and leaves in good condition.

Products

For the Most up to Date List of All Products Available, Please Visit Our Website at, Thermodynesystems.com we Also Carry Accessories for All Vaporizers in Our Catalogue. For a Full List of Accessories and Their Prices, Please Contact an Account Representative.

Agreement to These Terms

These Terms apply to all wholesale accounts and orders with 2334271 Ontario Limited, operating as Thermodyne Systems (“Thermodynesystems”, “we”, “us”, “our”). By opening an account or placing an order – online, by email, or through an account representative – you agree to these Terms. They apply to every order and take priority over any terms on your purchase orders or other documents, unless we agree otherwise in writing.

Orders & Availability

Placing an order is an offer to purchase. An order is accepted when we ship it; automatic order confirmation emails are not an acceptance. All orders are subject to availability. We may ship orders in parts, limit quantities, or decline any order. If an item cannot be shipped, we will notify you and either backorder it or refund the amount paid for it, subject to Payments & Set-off below.

Pricing & Errors

We take great care to keep our pricing accurate, but errors can occur – whether caused by our website, ordering system, or our team. The correct price is the price on our wholesale price list at the time the order was placed. If an order is placed at an incorrect price:

  • Before shipping, we may cancel the order (or any unshipped part of it) and refund the amount paid, or offer it to you at the correct price.
  • If the order has already shipped, you must, within 5 business days of our notice, either pay the difference between the price charged and the correct price (plus applicable taxes), or return the products unused, at our expense, for a full refund.
  • Any difference not paid, or products not returned, within that time becomes an amount owing on your account.

Please let us know right away if a price looks wrong. You agree not to take advantage of a price you know, or reasonably should know, is an error.

Payments & Set-off

Payments are applied to the oldest amount owing on your account first, regardless of any instructions sent with the payment.

We may set off any amount owing on your account – under any order or agreement, whether the amount is fixed or still to be determined, and whether or not it is disputed – against any amount we owe you, including payment you have made for an order that has not yet shipped. We may also hold all or part of any order until your account is paid in full. If we apply a set-off, we will notify you in writing with the amount and what it relates to.

All payments to Thermodynesystems must be made in full, without any deduction, withholding, or set-off on your part.

  • Overdue amounts bear interest at 1.5% per month (18% per year) from the due date until paid.
  • If a payment is reversed, charged back, or returned, the full amount becomes immediately owing, along with any fees we incur.
  • Products remain our property until they are paid for in full.

Limitation of Liability

Our total liability for any claim relating to an order is limited to the amount you paid for the products that are the subject of the claim. We are not liable for lost profits, lost sales, refunds or compensation you provide to your own customers, or any indirect, incidental or consequential damages, even if we were told they were possible.

We are not liable for shipping delays or for products that are out of stock. If we cannot ship an item, our only obligation is to refund the amount paid for it, subject to Payments & Set-off above.

Resale & Compliance

You are responsible for complying with all laws that apply to your resale of our products, including age-of-sale, licensing, and labelling requirements in your area. You agree to indemnify Thermodynesystems against any claims arising from your resale, advertising, or handling of our products, except to the extent caused by us.

Wholesale Accounts

We may suspend or close a wholesale account at any time, including where an amount remains owing. Closing an account does not cancel any amount owing to us.

Notices

We may send any notice under these Terms – including pricing corrections and set-off notices – by email to the address on your account. Notice is effective on the day it is sent. Please keep your account email up to date.

Changes to These Terms

We may update these Terms from time to time. The version on this page applies to every order placed after its “Last updated” date.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be resolved in the courts of Toronto, Ontario. If any part of these Terms is found unenforceable, the rest remains in effect.

Copyrights

All Photographs and Text Contained in Thermodynesystems’scatalogue, Website and Marketing Materials Are Copyrighted “works” Owned by Thermodynesystems. Unauthorized Use of Thermodynesystems’s Copyrighted Works Is Expressly Prohibited. All Rights Reserved.

All Products Are for Tobacco or Novelty Use Only! We Suggest You Do Not Sell Our Products to Anyone under the Legal Tobacco Smoking Age in Your Area.

Thermodyne Systems Warranty™ Program

We’re committed to more than just great products – we’re dedicated to ensuring your satisfaction with our warranty processing service on behalf of the manufacturer! Hassle-free Warranty™ and Store Warranty™ apply to both our B2B clients and their end customers. Please be aware some products are neither covered by our Hassle-free Warranty™ nor Store Warranty™ processing services depending on the Manufacturer’s support. In those cases, we will refer the customer to the Manufacturer. In order to know the warranty details of any product, make sure to check the Resources tab.

Shipping

All orders are shipped domestically within the United States. Orders of $950 USD or more qualify for Free Shipping and a Free Signature Option. For orders under $950 USD, a shipping fee will apply, which will be calculated and displayed at checkout.

We offer multiple shipping methods, and all orders are typically processed and shipped within 1–3 days after payment is confirmed.

Hassle-free Warranty™ Program

Thermodynesystems will cover all Brands under the Hassle-free Warranty™ Program for the Full Manufacturer’s Warranty Period.

Hassle-Free Warranty™ simplifies the warranty process for most claims:

  • No need to return your device – just submit a video showing the defect.
  • If video proof is not an option, or the defect cannot be clearly shown via video, we may require the product to be sent back to our warehouse for evaluation.
  • Once we receive your device, please allow up to 15 business days for processing and resolution.
  • Shipping costs are not covered, and we do not accept C.O.D. packages or cover customs fees.

Store Warranty™ Program

Store Warranty™ is offered for certain brands within the warranty period specified on the product pages. Due to limitations set by the manufacturer, the warranty process is slightly more elaborate and, in some cases, more costly due to shipping:

  • We will ask you to return the product for testing if a defect is identified.
  • Customers are responsible for covering the shipping costs when returning devices to us.
  • After we receive the device, please allow up to 15 business days for us to process the claim and provide a resolution.
  • Shipping costs are not covered, and we do not accept C.O.D. packages or cover customs fees.

Manufacturer Warranty

The Manufacturer's Warranty ensures that your product meets specific quality and performance standards within a defined period, as outlined in the manufacturer’s warranty guidelines, often detailed in the product manual. Please contact the manufacturer directly for brands not covered by our warranty processing service. Alternatively, we’re happy to assist you with guidance on how to reach out to them for support. Please visit the individual product pages for the warranty duration of each product. For detailed warranty guidelines, please refer to the instruction manual that is included on your device.

30 Day Risk-free Trial Program

The 30-day Trial Program Is a Fantastic Way to Expand Your Product Portfolio, Test out New Products, and Gather Customer Insight, All Risk-free. New Products Purchased with Us Automatically Fall under This Program, Which Allows for the Substitution of Stale Inventory (Products Purchased That Do Not Move In-store) for Other Products of Your Choice, Within 30 Days. Additional Rules Apply; Please Contact an Account Representative for More Information.

Payment Methods

Direct Deposit / Wire Transfer and All Major Credit Cards.

*Credit card processing fees may apply

Damages & Shortages

To ensure efficient processing of damages and shortages, please follow these steps:

  1. Report all damages and shortages within 24 hours of delivery.
  2. Inspect all deliveries for tampering, re-taping, or damage. Notify the driver to file a claim with the carrier, notify Thermodyne Systems within 24 hours, and provide digital pictures of damaged items.
  3. Keep all original boxes and packaging for carrier inspection and to File a Claim. You Must Follow Proper Procedures. We Also Require Digital Pictures of Any Broken or Damaged Items to Be Considered for Replacement.

All merchandise is assessed for quality before shipping and leaves in good condition.

Products

For the Most up to Date List of All Products Available, Please Visit Our Website at,Thermodynesystems.com we Also Carry Accessories for All Vaporizers in Our Catalogue. For a Full List of Accessories and Their Prices, Please Contact an Account Representative.

Agreement to These Terms

These Terms apply to all wholesale accounts and orders with 2823180 Ontario Limited, operating as Thermodyne Systems (“Thermodynesystems”, “we”, “us”, “our”). By opening an account or placing an order – online, by email, or through an account representative – you agree to these Terms. They apply to every order and take priority over any terms on your purchase orders or other documents, unless we agree otherwise in writing.

Orders & Availability

Placing an order is an offer to purchase. An order is accepted when we ship it; automatic order confirmation emails are not an acceptance. All orders are subject to availability. We may ship orders in parts, limit quantities, or decline any order. If an item cannot be shipped, we will notify you and either backorder it or refund the amount paid for it, subject to Payments & Set-off below.

Pricing & Errors

We take great care to keep our pricing accurate, but errors can occur – whether caused by our website, ordering system, or our team. The correct price is the price on our wholesale price list at the time the order was placed. If an order is placed at an incorrect price:

  • Before shipping, we may cancel the order (or any unshipped part of it) and refund the amount paid, or offer it to you at the correct price.
  • If the order has already shipped, you must, within 5 business days of our notice, either pay the difference between the price charged and the correct price (plus applicable taxes), or return the products unused, at our expense, for a full refund.
  • Any difference not paid, or products not returned, within that time becomes an amount owing on your account.

Please let us know right away if a price looks wrong. You agree not to take advantage of a price you know, or reasonably should know, is an error.

Payments & Set-off

Payments are applied to the oldest amount owing on your account first, regardless of any instructions sent with the payment.

We may set off any amount owing on your account – under any order or agreement, whether the amount is fixed or still to be determined, and whether or not it is disputed – against any amount we owe you, including payment you have made for an order that has not yet shipped. We may also hold all or part of any order until your account is paid in full. If we apply a set-off, we will notify you in writing with the amount and what it relates to.

All payments to Thermodynesystems must be made in full, without any deduction, withholding, or set-off on your part.

  • Overdue amounts bear interest at 1.5% per month (18% per year) from the due date until paid.
  • If a payment is reversed, charged back, or returned, the full amount becomes immediately owing, along with any fees we incur.
  • Products remain our property until they are paid for in full.

Limitation of Liability

Our total liability for any claim relating to an order is limited to the amount you paid for the products that are the subject of the claim. We are not liable for lost profits, lost sales, refunds or compensation you provide to your own customers, or any indirect, incidental or consequential damages, even if we were told they were possible.

We are not liable for shipping delays or for products that are out of stock. If we cannot ship an item, our only obligation is to refund the amount paid for it, subject to Payments & Set-off above.

Resale & Compliance

You are responsible for complying with all laws that apply to your resale of our products, including age-of-sale, licensing, and labelling requirements in your area. You agree to indemnify Thermodynesystems against any claims arising from your resale, advertising, or handling of our products, except to the extent caused by us.

Wholesale Accounts

We may suspend or close a wholesale account at any time, including where an amount remains owing. Closing an account does not cancel any amount owing to us.

Notices

We may send any notice under these Terms – including pricing corrections and set-off notices – by email to the address on your account. Notice is effective on the day it is sent. Please keep your account email up to date.

Changes to These Terms

We may update these Terms from time to time. The version on this page applies to every order placed after its “Last updated” date.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be resolved in the courts of Toronto, Ontario. If any part of these Terms is found unenforceable, the rest remains in effect.

Copyrights

All Photographs and Text Contained in Thermodynesystems’scatalogue, Website and Marketing Materials Are Copyrighted “works” Owned by Thermodynesystems. Unauthorized Use of Thermodynesystems’s Copyrighted Works Is Expressly Prohibited. All Rights Reserved.

All Products Are for Tobacco or Novelty Use Only! We Suggest You Do Not Sell Our Products to Anyone under the Legal Tobacco Smoking Age in Your Area.

Thermodyne Systems Warranty™ Program

We’re committed to more than just great products – we’re dedicated to ensuring your satisfaction with our warranty processing service on behalf of the manufacturer! Hassle-free Warranty™ and Store Warranty™ apply to both our B2B clients and their end customers. Please be aware some products are neither covered by our Hassle-free Warranty™ nor Store Warranty™ processing services depending on the Manufacturer’s support. In those cases, we will refer the customer to the Manufacturer. In order to know the warranty details of any product, make sure to check the Resources tab.

Shipping

Orders of €650 or more qualify for Free Shipping. For orders under €650, a shipping fee will apply, which will be calculated and displayed at checkout.

Orders are typically shipped within 1–2 days after payment is confirmed.

For orders outside the EU, shipping fees are calculated at checkout or a quote can be requested for accurate rates. Orders ship within 1–2 days after payment is confirmed. We ship with incoterm EXW

Customs duty in the EU ranges between 0–5%; Thermodynesystems uses an HS code of 0%, but rates may vary by country, and clients must verify and adjust as needed during import.

The courier will issue a direct invoice for import costs. The client is responsible for all import costs, which are not reimbursable.

Hassle-free Warranty™ Program

Thermodynesystems will cover all Brands under the Hassle-free Warranty™ Program for the Full Manufacturer’s Warranty Period.

Hassle-Free Warranty™ simplifies the warranty process for most claims:

  • No need to return your device – just submit a video showing the defect.
  • If video proof is not an option, or the defect cannot be clearly shown via video, we may require the product to be sent back to our warehouse for evaluation.
  • Once we receive your device, please allow up to 15 business days for processing and resolution.
  • Shipping costs are not covered, and we do not accept C.O.D. packages or cover customs fees.

Store Warranty™ Program

Store Warranty™ is offered for certain brands within the warranty period specified on the product pages. Due to limitations set by the manufacturer, the warranty process is slightly more elaborate and, in some cases, more costly due to shipping:

  • We will ask you to return the product for testing if a defect is identified.
  • Customers are responsible for covering the shipping costs when returning devices to us.
  • After we receive the device, please allow up to 15 business days for us to process the claim and provide a resolution.
  • Shipping costs are not covered, and we do not accept C.O.D. packages or cover customs fees.

Manufacturer Warranty

The Manufacturer's Warranty ensures that your product meets specific quality and performance standards within a defined period, as outlined in the manufacturer’s warranty guidelines, often detailed in the product manual. Please contact the manufacturer directly for brands not covered by our warranty processing service. Alternatively, we’re happy to assist you with guidance on how to reach out to them for support. Please visit the individual product pages for the warranty duration of each product. For detailed warranty guidelines, please refer to the instruction manual that is included on your device.

30 Day Risk-free Trial Program

The 30-day Trial Program Is a Fantastic Way to Expand Your Product Portfolio, Test out New Products, and Gather Customer Insight, All Risk-free. New Products Purchased with Us Automatically Fall under This Program, Which Allows for the Substitution of Stale Inventory (Products Purchased That Do Not Move In-store) for Other Products of Your Choice, Within 30 Days. Additional Rules Apply; Please Contact an Account Representative for More Information.

Payment Methods

Direct Deposit / Wire Transfer and All Major Credit Cards

*Credit card processing fees may apply.

Damages & Shortages

To ensure efficient processing of damages and shortages, please follow these steps:

  1. Report all damages and shortages within 24 hours of delivery.
  2. Inspect all deliveries for tampering, re-taping, or damage. Notify the driver to file a claim with the carrier, notify Thermodyne Systems within 24 hours, and provide digital pictures of damaged items.
  3. Keep all original boxes and packaging for carrier inspection and to File a Claim. You Must Follow Proper Procedures. We Also Require Digital Pictures of Any Broken or Damaged Items to Be Considered for Replacement.

All merchandise is assessed for quality before shipping and leaves in good condition.

Products

For the Most up to Date List of All Products Available, Please Visit Our Website at, Thermodynesystems.com we Also Carry Accessories for All Vaporizers in Our Catalogue. For a Full List of Accessories and Their Prices, Please Contact an Account Representative.

Agreement to These Terms

These Terms apply to all wholesale accounts and orders with Thermodyne Systems GmbH, Stuttgart, Germany (“Thermodynesystems”, “we”, “us”, “our”). We sell exclusively to businesses within the meaning of § 14 BGB, not to consumers. By opening an account or placing an order – online, by email, or through an account representative – you agree to these Terms. They apply to every order. Your own terms and conditions do not apply, even if we do not expressly reject them, unless we agree to them in writing.

Orders & Availability

The products and prices shown on our website are not a binding offer. Placing an order is a binding offer to purchase. We accept it by sending an order confirmation or by shipping the order; automatic emails confirming receipt of your order are not an acceptance.

All orders are subject to availability. We may make partial deliveries where reasonable for you and may limit quantities. Our obligation to deliver is subject to our own correct and timely supply from our suppliers, unless we are responsible for the shortfall. If a product is unavailable, we will inform you without delay and refund any payment already made for it, subject to Payments & Set-off below. Delivery dates are non-binding unless expressly agreed as binding.

Pricing & Errors

All prices are net, plus statutory VAT where applicable. We take great care to keep our pricing accurate, but errors can occur – whether caused by our website, ordering system, or our team. The correct price is the price on our wholesale price list at the time the order was placed. If an order is placed at an incorrect price:

  • Before shipping, we may cancel the order (or any unshipped part of it) and refund the amount paid, or offer it to you at the correct price.
  • If the order has already shipped, you may, within 5 business days of our notice, either pay the difference between the price charged and the correct price (plus applicable VAT), or return the products unused, at our expense, for a full refund. If you do neither within that time, the difference becomes an amount owing on your account.
  • Our statutory rights, including the right to rescind a contract for error (Anfechtung, § 119 BGB), remain unaffected.

Please let us know right away if a price looks wrong. You agree not to take advantage of a price you know, or reasonably should know, is an error.

Payments & Set-off

Payment is due before shipping unless we have agreed payment terms with you. Unless you specify otherwise when paying, payments are applied to the oldest amount owing on your account first.

We may set off our claims against any claims you have against us, including claims arising from other orders, and may withhold deliveries while any amount owing from our business relationship with you is overdue. If we apply a set-off, we will notify you in text form (for example, by email) with the amount and what it relates to.

You may set off only claims that are undisputed, legally established, or acknowledged by us, or claims arising from the same order (for example, claims for defects). You may exercise a right of retention only on the basis of claims arising from the same order.

  • If you are in default of payment, we charge default interest at the statutory rate (currently 9 percentage points above the base interest rate, § 288(2) BGB) and the €40 lump sum under § 288(5) BGB. Our right to claim further damages remains unaffected.
  • If a payment is reversed, charged back, or returned, the full amount becomes immediately due, along with any fees we incur.

Retention of Title

Products remain our property until all amounts owing from our business relationship with you have been paid in full. You may resell them in the ordinary course of business. You hereby assign to us, as security, all claims arising from such resale, up to the invoice value of the products concerned, and we accept this assignment. You may collect these claims as long as you meet your payment obligations to us.

Limitation of Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), and where we have given a guarantee. For slight negligence, we are liable only for breach of an essential contractual obligation – an obligation whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely – and our liability is then limited to the foreseeable damage typical for this type of contract. In all other cases, our liability for slight negligence is excluded. These limits also apply to our employees and agents.

Resale & Compliance

You are responsible for complying with all laws that apply to your resale of our products, including age-of-sale, youth protection, licensing, and labelling requirements in your country. You agree to indemnify Thermodynesystems against third-party claims arising from your resale, advertising, or handling of our products, to the extent you are responsible for them.

Wholesale Accounts

We may suspend or close a wholesale account at any time, including where an amount remains owing. Closing an account does not cancel any amount owing to us.

Notices

We may send any notice under these Terms – including pricing corrections and set-off notices – in text form, for example by email to the address on your account. Please keep your account email up to date.

Changes to These Terms

We may update these Terms from time to time. The version on this page applies to every order placed after its “Last updated” date.

Governing Law & Jurisdiction

These Terms and all orders are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms or any order is Stuttgart, Germany, provided you are a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, or have no general place of jurisdiction in Germany. We may also bring proceedings at your registered office. If any provision of these Terms is invalid, the remaining provisions remain effective.

Copyrights

All Photographs and Text Contained in Thermodynesystems’scatalogue, Website and Marketing Materials Are Copyrighted “works” Owned by Thermodynesystems. Unauthorized Use of Thermodynesystems’s Copyrighted Works Is Expressly Prohibited. All Rights Reserved.

All Products Are for Tobacco or Novelty Use Only! We Suggest You Do Not Sell Our Products to Anyone under the Legal Tobacco Smoking Age in Your Area.